Collections Specialist - Bandar Lampung
Join Infomedia Nusantara as a Collections Specialist in Bandar Lampung and play a pivotal role in ensuring timely payments from Telkomsel Halo customers. This position offers a unique opportunity to engage directly with customers, resolve payment issues, and contribute to the company's financial health. In Bandar Lampung, you'll be part of a dynamic team working to enhance customer satisfaction and streamline collections processes.
As a Collections Specialist, you'll be responsible for managing customer accounts, negotiating payment plans, and ensuring compliance with company policies. You'll use tools like Salesforce and SAP to track customer interactions and payments. With 3-5 years of experience in collections or a related field, you'll bring a customer-centric approach to our team.
📋 Tanggung Jawab Pekerjaan
- Manage customer accounts and ensure timely payments from Telkomsel Halo customers.
- Engage directly with customers to resolve payment issues and negotiate payment plans.
- Use Salesforce and SAP to track customer interactions and payments.
- Ensure compliance with company policies and regulations.
- Provide excellent customer service and maintain high customer satisfaction ratings.
- Collaborate with the team to streamline collections processes and improve efficiency.
- Monitor collection metrics and provide regular reports to management.
- Stay updated with industry trends and best practices in collections.
🎓 Kualifikasi & Syarat
- 3-5 years of experience in collections or a related field.
- Proven track record of managing customer accounts and ensuring timely payments.
- Excellent communication and negotiation skills.
- Proficiency in using Salesforce and SAP.
- Strong customer service orientation and ability to handle customer complaints.
- Ability to work independently and as part of a team.
- Familiarity with Telkomsel Halo services and billing processes.
- Bachelor's degree in Business Administration, Finance, or a related field.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang