Customer Service Associate - Front Line (Bali Branch)

Join Vantage Financial Corporation as a Front Line Associate in our vibrant Bali branch and become the face of exceptional customer service in the financial sector. In this dynamic role, you will be the first point of contact for clients, ensuring a seamless and satisfying customer experience. Our Bali branch is a hub of innovation and collaboration, where your skills and dedication will make a significant impact.

As a Customer Service Associate, you will handle a variety of customer inquiries, from account management to financial product explanations. You will use our in-house CRM system, Salesforce, to manage customer data and interactions efficiently. This role offers a unique opportunity to grow within a reputable financial institution, with potential for career advancement and professional development.

If you are passionate about customer service and eager to make a difference in the financial industry, we invite you to apply for this exciting opportunity in Bali. Join us and be part of a team that values your contributions and supports your growth.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy.
• Manage customer accounts and provide information on financial products and services.
• Use Salesforce to log and track customer interactions and data.
• Assist in onboarding new customers and ensuring a smooth customer experience.
• Collaborate with the branch team to resolve customer issues and provide solutions.
• Maintain high standards of customer service and adhere to company policies and procedures.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• Contribute to the overall success of the branch by supporting marketing initiatives and customer engagement activities.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the financial sector.
• Strong communication and interpersonal skills to build rapport with customers.
• Proficiency in using Salesforce or similar CRM systems.
• Familiarity with financial products and services is a plus.
• Ability to work in a fast-paced environment and meet customer service targets.
• Excellent problem-solving skills and a customer-centric approach.
• High school diploma or equivalent. Bachelor's degree in Business Administration, Marketing, or related fields is preferred.
• Fluency in Indonesian and English is required.

🛠️ Keahlian

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