Guest Relations Office Supervisor

Join Graha Megaria Raya, a prestigious 5-star hotel in the heart of Seminyak, Bali, as a Guest Relations Office Supervisor. In this dynamic role, you will lead our guest relations team to deliver exceptional service, ensuring every guest experiences the warmth and hospitality that define our hotel. As the supervisor, you will oversee daily operations, manage staff, and ensure our guests' needs are met with efficiency and professionalism.

At Graha Megaria Raya, we pride ourselves on our commitment to excellence. Our hotel is known for its luxurious amenities, stunning views, and unparalleled service. In this role, you will have the opportunity to work in a vibrant, fast-paced environment where your leadership and problem-solving skills will be put to the test. You will use tools like FrontDesk Pro and Microsoft Office Suite to streamline operations and enhance guest satisfaction.

If you are a seasoned professional with a passion for hospitality and a proven track record of managing teams, we invite you to be part of our story. Join us in creating unforgettable experiences for our guests and helping our hotel achieve its goals.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the guest relations team, ensuring high standards of service.
• Manage and train staff to deliver exceptional guest experiences.
• Handle guest inquiries and complaints, resolving issues promptly and professionally.
• Coordinate with other departments to ensure seamless guest check-in and check-out processes.
• Monitor and report on key performance indicators to improve service quality.
• Ensure compliance with hotel policies and procedures.
• Use FrontDesk Pro to manage reservations and guest information.
• Leverage Microsoft Office Suite for data analysis and reporting.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in a supervisory role within the hospitality industry.
• Proven track record of managing teams and improving service standards.
• Certification in hospitality management or a related field is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in English, both written and spoken.
• Familiarity with FrontDesk Pro and Microsoft Office Suite.

🛠️ Keahlian

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