E-Commerce Operations Coordinator - Remote (Bali-Based)

Join The Doing Co, a dynamic European distributor, as an E-Commerce Operations Coordinator in a fully remote role based in Bali. This is your chance to drive efficiency and growth in a fast-paced digital marketplace environment.

As the backbone of our e-commerce team, you'll be responsible for managing the day-to-day operations of our online store, ensuring seamless customer experiences and maximizing sales. With a focus on data-driven decision making, you'll leverage tools like Shopify, Google Analytics, and Meta Business Suite to optimize our online presence.

Located in the heart of Bali, The Doing Co offers a unique opportunity to work in a vibrant, international environment while enjoying the island's natural beauty. Whether you're in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a team that values innovation, collaboration, and continuous improvement.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize the online store using Shopify, ensuring a seamless shopping experience for customers.
• Monitor and analyze sales data using Google Analytics and Meta Business Suite to identify trends and opportunities for growth.
• Collaborate with the marketing team to implement and track digital marketing campaigns, including SEO, PPC, and social media.
• Oversee inventory management and order fulfillment processes to ensure timely and accurate delivery of products.
• Provide exceptional customer service by managing inquiries, resolving issues, and ensuring customer satisfaction.
• Work closely with the logistics team to coordinate shipping and delivery processes, ensuring efficient and cost-effective operations.
• Stay up-to-date with the latest e-commerce trends and best practices, and implement strategies to keep our online store competitive.
• Participate in team meetings and contribute to the development of e-commerce strategies and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in e-commerce operations, with a focus on online store management and customer service.
• Proficient in using Shopify, Google Analytics, and Meta Business Suite.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Fluent in English, both written and spoken.
• Familiarity with inventory management systems and order fulfillment processes is a plus.
• Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.

🛠️ Keahlian

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