Client Support Specialist (After-Sales) - Elite Biotech

Join Elite Biotech, a leading innovator in the biotechnology industry, as our Client Support Specialist (After-Sales) in the vibrant heart of Bali! We are seeking a detail-oriented and customer-focused professional to provide exceptional administrative and operational support to our valued clients. As part of our dedicated team in Canggu, you'll play a crucial role in ensuring our clients receive the best possible service and support after their purchase.

Elite Biotech is committed to revolutionizing the biotechnology landscape with cutting-edge solutions. Our team is passionate about what we do, and we're looking for someone who shares that enthusiasm. In this role, you'll be working closely with our clients to address their needs, resolve any issues, and ensure their satisfaction. You'll use tools like Salesforce and Zendesk to manage client interactions efficiently, and you'll have the opportunity to grow both personally and professionally within a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional administrative support to our clients, including order processing, data entry, and document management.
• Assist in the resolution of client inquiries and issues, ensuring timely and accurate responses.
• Manage client accounts and maintain up-to-date records using Salesforce and other relevant software.
• Coordinate with internal teams to ensure seamless after-sales service delivery.
• Monitor client satisfaction and feedback, and work with the team to improve our services.
• Stay informed about industry trends and best practices to enhance our client support offerings.
• Participate in training and development programs to continuously improve your skills.
• Contribute to a positive and collaborative team environment, fostering strong client relationships.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a relevant field, such as Business Administration, Computer Science, or a related discipline.
• Minimum of 2 years of experience in a client support or administrative role, preferably in the biotechnology or healthcare industry.
• Strong attention to detail and excellent organizational skills.
• Proficiency in using Salesforce and other relevant software tools.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English and Bahasa Indonesia.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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